Singapore Health Services, or SingHealth, is Singapore’s largest cluster of healthcare institutions. The cluster was formed in 2000 and consists of four public hospitals, two community hospitals, five national speciality centres and a network of eight polyclinics.
Recognising the importance of digital transformation in a sector as crucial as healthcare, SingHealth sought to optimize workflows and improve patient care through the creation of the MyCare application.
We co-created the in-ward patient experience application, MyCare, together with SingHealth and Apple’s Enterprise Design Lab so that patients better understand their recovery journey and nurses can provide care with greater efficiency.
We developed MyCare – A platform that empowers patients to get information on their recovery process and elevate nurse productivity by streamlining their workflow. Quality care is thus guaranteed through the ease of use of the app that aims to enhance the patient experience and improve nurse productivity.
With the MyCare app, patients can now access their medical records and daily care schedules with ease, in addition to making requests for food, toileting service and housekeeping through the interactive messaging function in the app.
The MyCare app is equipped with a clean-cut user interface, making it easy to use and intuitive for patients young and old alike, regardless of their digital savviness.
MyCare has been incorporated into existing clinical pathways and flows, streamlining patient support and care. Here at 2359 Media, we believe in building supportive tech infrastructure with a human-centric and inclusive approach, aptly demonstrated in the MyCare application.